Effective Date: February 2, 2026
At SUNTECH SOLUTIONS PRIVATE LIMITED, we strive to provide a seamless shopping experience for our customers at suntechfashion.com. This Refund & Cancellation Policy outlines the terms and conditions for order cancellations and refunds for purchases made through our website.
1. Order Cancellation
Cancellation Before Shipment
Orders may be cancelled before they are shipped by contacting our customer support team.
If the cancellation request is approved before dispatch, a full refund will be processed to the original payment method.
Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled.
Customers may initiate a return after receiving the product in accordance with our Return Policy.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
The order is successfully cancelled before shipment.
The product received is damaged, defective, or incorrect.
The returned product meets the conditions specified in our Return Policy.
The ordered item is unavailable and the order cannot be fulfilled.
Refund requests that do not meet these conditions may be declined.
3. Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during the purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Non-Refundable Charges
The following charges are generally non-refundable:
Shipping and delivery charges.
Cash on Delivery (COD) handling fees, if applicable.
Any service fees charged by payment gateways or third-party providers.
These charges may only be refunded if the product delivered is defective, damaged, or incorrectly shipped.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery.
Provide your order number and clear photographs showing the issue.
Our team will review the request and arrange for a replacement or full refund, as applicable.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly delivered.
In approved cases involving defective or incorrect products, return shipping charges will be borne by SUNTECH SOLUTIONS PRIVATE LIMITED.
7. Refund Timeline
After approval:
Refund Processing: 5–7 business days
Bank/Credit Card Processing: May take additional time depending on the financial institution.
8. Changes to This Policy
SUNTECH SOLUTIONS PRIVATE LIMITED reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Information
For any questions regarding cancellations, refunds, or returns, please contact:
SUNTECH SOLUTIONS PRIVATE LIMITED
📧 Email: info@suntechfashion.com
📞 Phone: +91 22 4565 7786
🏢 Address: Ground Floor, 8B, SUN SRUSHTI CHS, SAKI VIHAR ROAD, TUNGA VILLAGE, POWAI, Mumbai, Mumbai Suburban, Maharashtra, India, 400072